Hi 👋,

My name is

Roberto Wong

Developer and IT

Career

  1. •

    UX Research Operations Specialist

    HP

    Improve daily researcher work and experience by solving technical issues and creating bridges between research tools. Enabled the successful execution of 6 in-person studies by coaching and supporting researchers across the US and Asia with A/V equipment, streaming, and providing data collection best practices.
  2. •

    UX Research Lab Technician

    HP

    Automated HP's customer recruitment process by leveraging python scripts and internal O365 tools (Power Automate, Power BI, Sharepoint Lists, etc.) to coordinate the signing of legal forms and scheduling, reducing recruitment times from 2 weeks to 2 hours.
  3. •

    Apple Pro Advanced Repair Agent

    Geek Squad

    Work on Apple products as an authorized repair store by replacing screens, back glass, running diagnostics using Apple authorized tools. Coaching and Advising the Repair Agents team on Apple hardware and software repairs.
  4. •

    Apple Pro Computer and Mobile

    BestBuy

    Create solutions for customers needs and work directly with an Apple ASC to meet and exeed bussiness needs.

Projects

What I've build so far

yolo

3rsT

Get a drink recommendation based on the current song you are lsitening in spotify.
yolo

Emmy Fonseca

This portafolio display the talented work of the Makeup Artist Emmy Fonseca
yolo

Halloweenify

Transform your aprarence into one of these iconic Halloween characters!
yolo

Selfrecording Documentation

Documentation for setting up a self recording multicam setup.

About Me

Roberto Wong Portrait picture with a forest background

My name is Roberto Wong, I have 5 years of experience in IT and 2 in Development. I believe in automation and the reduction of time in repetitive tasks. I currently develop scripts using Python and Selenium for UX Researchers at HP to migrate their research repository from one platform to another.

I've also automated research operations processes using Microsoft Power Automate and HTTP requests that reduced user friction and time of hiring test users from weeks to 2 hours. This automation included sending emails, confirming user participation, using platforms like UserTesting.com to schedule interviews, sending payment, etc.